Terms & Conditions, Refund Policy

Table of Contents

In these terms and Conditions “TPA” means Tattoo Piercing Academy whose registered office is at 266 Stockport Road, Manchester, SK14 5RF and the “Client” means the person firm or company for whom TPA is providing the services.

The contract between TPA and the Client shall be concluded upon the issue by TPA of a booking confirmation and TPA’s booking confirmation will be deemed to bind the Client to these terms and conditions. No services shall be performed by TPA except in accordance herewith. In the case of any conflict between these conditions and those of the Client, these conditions will prevail.

No other agreement, representation, promise, undertaking or understanding of any kind unless expressly confirmed in writing by an authorised representative of TPA shall add, vary or waive any of these Conditions.

1. Definitions

In this Agreement the following expressions shall have the following meanings: –
“Course” the training course set out in TPA’s confirmation letter together with any other services which may be agreed upon by the parties from time to time.
“Fee” means the sum to be charged by TPA for the provision of the Course as advised by TPA at the time of booking or as set out in TPA’s booking confirmation whichever is the later.
“Force Majeure” means, in relation to either party, any circumstances beyond the reasonable control of that party (including, without limitation, any act of God, fire, act of government or state, war, civil commotion, insurrection, strike, lock-out or other form of industrial action)

2. Provision of the Course

2.1 TPA shall allocate sufficient resources in order to provide the Course to the Client and shall, at all times, carry out the provision of the Course with reasonable care and skill.

2.2 Provision of the Course by TPA shall, as far as TPA is able, be in accordance with any dates and times specified in TPA’s confirmation letter but time for performance shall not be of the essence of the contract and TPA reserves the right to alter the date, time or venue of the TPA shall not be liable for any delays howsoever caused.

2.3 All Courses must be booked in advance and students must present TPA’s booking confirmation upon commencement of the Course.

2.4 TPA reserves the right to cancel a Course or terminate a student’s participation from a Course in the event that:

    2.4.2 the student is late attending the Course; or

    2.4.3 the student does not participate satisfactorily in the Course; or

    2.4.4 by reason of the students’ conduct TPA believes that the student is not capable of satisfactorily completing the course

    2.4.5 the student’s behaviour is abusive or unreasonable or the student uses bad or unacceptable

2.5 If TPA exercises its rights to cancel a Course pursuant to clause 2.4 before commencement of the Course, then a full refund of the Fee paid by the Client shall be made but if TPA exercises its rights to terminate a student’s participation in a Course once the Course has commenced then no refund of the Fee shall be made.

2.6 Upon successful completion of the Course TPA will issue the student with a certificate of achievement, which shall be sent to the Client by post. TPA shall not be liable for the non-delivery of any certificate and in the event that the Client requires a replacement or amended certificate TPA shall be entitled to charge a fee for replacement or The applicable fee will be notified upon request.

3. Fee

3.1 In consideration of TPA providing the Course to the Client, the Client shall pay to TPA the Fee. The Fee is payable immediately upon the client booking the course and, subject to clause 8.3, is non- refundable.

3.2 In the event that TPA agrees to accept a deposit rather than the full Fee upon the Client booking the course then the deposit is non-refundable, and the balance of the Fee is payable no later than 7 days before the commencement of the course.

3.3 In addition to the amount payable, the Client shall, on provision by TPA of a valid tax invoice, pay any Value Added Tax properly payable on the

3.4 In the event that the Client fails to make payments in accordance with the provisions of Clause 3, TPA shall be entitled, without prejudice to any other rights it may have, to suspend the provision of the Course (in whole or in part) without liability until payment in full of all outstanding sums has been

3.5 In the event that TPA has to chase payment of any outstanding sums due to it then it shall be entitled to charge an administration fee of £75.00. TPA may choose to also waive this fee.

3.6 In the event that TPA agrees to give a refund of the Fee or any part of it then it shall be entitled to charge an administration fee of £75.00. TPA may choose to also waive this fee.

4. Confidential Information, Engagement of Employees and E-mail Communications

4.1 The parties recognise that it may be necessary for one party to disclose to the other information of a proprietary or confidential nature. Each party agrees to treat as secret and confidential and not at any time for any reason, except with the approval of the other party to disclose or permit to be disclosed to any person or otherwise make use of any such proprietary or confidential information including but not limited to information relating to the parties, business affairs or finances or any such information relating to any subsidiary, supplier, customer, or client of the disclosing

4.2 The restrictions contained in clause 1 shall cease to apply to information which:

    4.2.1 is available (otherwise than through the default of the provisions of clause 1 above) to the public generally at the time of disclosure;

    4.2.2 is acquired from a third party (other than agents, employees, representatives or persons acting on behalf of the other party) having a bona fide right to disclose such information or is required to be disclosed by law;

4.3 Each party undertakes to safeguard all records of the other party whether in writing or in the form of electronic data. All such records will remain the exclusive property of the disclosing

4.4 Each Party hereby agrees not to employ or otherwise engage any person who is an employee of, or consultant to, the other party for a period of 12 months following the expiry or termination of this

5. Intellectual Property

5.1 The Parties hereby agree that ownership of all Intellectual Property Rights subsisting in any documentation, course notes of other training materials which have been developed by TPA are owned absolutely by TPA and the Client shall not make any copies or reproduce the documentation, course notes or training materials howsoever and shall not provide copies of the training materials or documentation to any third party.

6. Warranties and Limitation of Liability

6.1 TPA warrants that it shall provide the Course in a timely manner, with reasonable care and skill and to the best of its ability.

6.2 TPA shall not be liable, whether by way of indemnity or by reason of breach of contract, tort or breach of statutory duty or in any other manner for any consequential or indirect loss of whatever nature suffered by the Client or for special damages, or loss of profit or of any contract but nothing in this clause shall be construed as limiting or excluding the TPA’s liability for death or personal injury resulting from its negligence.

6.3 TPA’s aggregate liability to the Client whether in contract, tort or breach of statutory duty in respect of any and all direct loss or damage suffered or incurred by the client shall not exceed a sum equal to the Fee paid in respect of the Course.

6.4 TPA gives no guarantee or warranty that successful completion of any or its Courses will result in employment nor does it give any guarantee or warranty that its Courses will be recognised in any country other than the United Kingdom.

7. Status

7.1 The relationship of TPA to the Client will be that of independent contractor and nothing in this Agreement shall create, or be deemed to create, a partnership, a joint venture or the relationship of principal and agent or employer and employee between the parties.

8. Terms, Rescheduling, Substituting Students and Cancellation

8.1 This Agreement shall come in to force on the day that TPA sends its confirmation and shall continue until the Course has been provided by TPA unless or until terminated by either party pursuant to the provisions of this clause 8 of the Agreement.

8.2 TPA may reschedule a Course date or venue by giving not less than 4 days written notice to the Client or by phone call to the client.

8.3 Please be advised that any bookings made during weekends or recognized bank holidays will be subject to a processing delay. Our standard practice requires that these bookings will only be confirmed on the next regular business day. Confirmation of your place on the course will be formally acknowledged through a booking confirmation email, which will be sent out once our offices resume normal operations.

8.4 Under the provisions of the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 if Client is a consumer (as defined in the Regulations) then it has the right to cancel a Course within 14 days of entering into this agreement. If the Client is a consumer and wishes to cancel a Course, then it may do so by providing written notice no later than 14 days after the booking confirmation has been Where written notice of cancellation has been given in accordance with this clause then a full refund of the Fee will be given, less the deposit. If the client is not a consumer, then this clause does not apply. Please note: TPA does not refund deposits as this fee is immediately used for registration purposes with the awarding bodies.

8.5 If the Client wishes to cancel a Course other than pursuant to clause 3 then it must do so by written giving at least 10 days’ notice. No refund of the Fee will be given in the event that a student does not attend the course.

8.6 If the Client wishes to change the date of attendance on a Course, then it must give a least 10 working days’ notice in writing of its Where written notice of the wish to reschedule a Course has been given in accordance with this clause then TPA will attempt to book the Client on to a Course on an alternative date at no extra charge but, in the event that this is not possible, then no refund of the Fee will be given. The date of attendance may only be changed by the client on one occasion. Any further requests to change the date of attendance will be treated as a request to cancel and will be dealt with in accordance with clauses 8.3 or 8.4 as appropriate.

8.7 If the client wishes to substitute one student for another then it may do so by giving at least 7 days written notice of the change of student.

8.8 Where a Course is booked by a client who is a consumer within 14 days of its commencement then this will be deemed to be a request to provide the service before the cancellation period referred to in clause 8.3 has ended and no requests for cancellation, rescheduling or refunds of the Fee will be permitted.

9. Force majeure

9.1 If either party to this Agreement is prevented or delayed in the performance of any of its obligations under this Agreement by force majeure, and if such party gives written notice thereof to the other party specifying the matters constituting force majeure, together with such evidence as it reasonably can give and specifying the period for which it is estimated that such prevention or delay will continue then the party in question shall be excused the performance or the punctual performance as the case may be as from the date of such notice for so long as such cause of prevention or delay shall continue.

10. Notices

10.1 Any notice required to be given hereunder by either party to the other shall be in writing and shall be served by sending the same by registered or recorded delivery post to the address of the other party as given herein or to such other address as that party may have previously notified to the party giving notice as its address for such service.

10.2 All notices document communications and any other data to be provided under this Agreement shall be in the English language unless otherwise agreed.

11. Product Sales & Returns

11.1 Please allow up to 2 working days for your product order to be processed. We send all items via 2nd class Royal Mail delivery unless otherwise stated or selected. The item is untracked. If you require tracking, please state this in the notes, in which case additional fees would apply.

11.2 For eligibility of next-day delivery, orders must be placed before the cut-off time of 1:00 PM. Any orders received after this time may be dispatched the subsequent day. It is important to note that our next-day delivery commitment excludes weekends and follows the guidelines of the delivery service chosen unless stated otherwise. Furthermore, we reserve the right to select an alternative delivery method from that which is advertised, should we anticipate any delays with the initially chosen service.

11.3 If the parcel is not damaged and you want to return it, you can do so within 14 days of the date you received it as long as it has not been opened. Please note that returns are only possible for the entire parcel and we can only accept returns in original unopened packaging.

11.4 We do not offer refunds for items that have been used. The purchaser is responsible for the safe return of the item in its original condition, as well as for any associated delivery fees.

12. Free Kits and Refferrals

12.1 Free Tattoo Kits. Our Free Tattoo Kits are a promotional material and are to be used only for the purposes of continuing your training on practice skin. The free kits are sent out to you within 14 working days of course completion when they are in stock. If they are not in stock, the delivery times may vary due to supply.

*As of 01/05/2023 we no longer provide a free tattoo kit with our bookings as the offer has now expired. All bookings made prior to this date between 01/02/2023 – 01/05/2023 will receive a free kit.

12.2 Free Piercing Kits. Our Free Piercing Kits are a promotional material and should not be used as the sole reason to book on to our courses. The free kits are sent out to you within 14 working days of course completion when they are in stock. If they are not in stock, the delivery times may vary due to supply.

*You will received a free kit with all piercings bookings from 01/02/2023 until further notice.

12.3 The referrals we make are strictly for the benfit of our students. We always outline if there will be any monetary gain.

13. Governing law and disputes

13.1 The construction validity and performance of this Agreement shall be governed in all respects by English Law and all litigation arising in any way out of or affecting this Agreement shall be subject to the exclusive jurisdiction of the English courts.

updated 01/05/2023 10.09am